General Terms and TARIFF GUIDELINES

1. Preamble

2. Scope of a "SkiWelt Winter Card”.

3. Termination of contract and operating times

4. Use, misuse, loss, transfer

5. Discount and deposit fee

6. Reimbursement

7. 7. Health-related protective measures

8. Drone flight restrictions

By purchasing a ski pass, the customer automatically accepts all of the above general terms and conditions of SkiWelt Wilder Kaiser Brixental Bergbahnen.

Status 12.2023

Prices, payment, ticket, use

1. Preamble

The following companies: Bergbahn Brixen AG, Bergbahnen Wilder Kaiser GmbH, Astbergbahn KG,, Bergbahnen Hohe Salve GmbH & Co KG Hopfgarten – Itter – Kelchsau, Bergbahn Scheffau GmbH & Co KG, Berg- und Skilift Hochsöll GmbH & Co KG and Bergbahnen Westendorf GmbH together form the SkiWelt Wilder Kaiser – Brixental in winter and, in summer, jointly present the “Wilder Kaiser – Brixental summer cable cars and lifts” offer. These companies are hereinafter jointly referred to as “SkiWelt”.

2. Prices, payment, tickets, use

2.1. The Mountain Experience Cards and Kitzbühel Alps Summer Card for children and young people are only issued upon presentation of valid photo identification.
2.2. Invalidity: upon presentation of appropriate ID for a registered 70% or more disability, you can purchase a Mountain Experience Card (SkiWelt) at the youth tariff (normal tariff). Children and young people who are registered 70% disabled or more receive free tickets. There are no reductions for the Kitzbühel Alps Summer Card.
2.3. Tariffs that have already been discounted cannot be combined with other promotions; no further discounts will be available.
2.4. Group rates apply for 20 persons and up, with one ticket free per 20 paying customers.
2.5. In addition to cash payments, cash cards (MAESTRO) and credit cards (VISA + MASTERCARD) are accepted at the cash desks.
2.6. All Mountain Experience Cards and Kitzbühel Alps Summer Cards are issued on a contactless data carrier (KeyCard). A €2.00 deposit is added to all tariffs for the reusable KeyCard: this deposit will be refunded if the card is returned undamaged to the cash desks or the machines available for this purpose.
2.7. All ticket holders are obliged to keep their tickets safe to prevent third parties making improper use of them.
2.8. All instructions given by employees of the SkiWelt Wilder Kaiser – Brixental or by the mountain rescue teams with the aim of preventing danger must be followed without question.
2.9. Tickets are valid on consecutive days.
2.10. In the interests of the comfort and safety of both passengers and animals, all dogs in the lift facilities and stations must be kept on a leash and muzzled.

3. Conclusion of contract, misuse, loss and exchanges

3.1. The transportation contract is concluded solely under the conditions of these tariff guidelines. No other conditions will be accepted.
3.2. The year-round season ticket consists of one reduced-rate summer ticket and one reduced-rate winter season ticket, issued separately. These summer tariff guidelines apply for the duration of validity of the summer ticket. (The winter tariff guidelines will apply for the duration of validity of the winter season ticket: www.skiwelt.at/tariff-guidelines).
3.3. The individual services to which the purchased tickets offer access are provided by legally separate companies. The company selling the ticket acts solely as the agent (for ticket sales) for the other companies. The company is therefore solely obliged to provide such individual services within its own area and assume liability for the consequences of any accidents that may occur within such area; claims under the contract can therefore only be made against the company in whose area such accidents occur.
3.4. Tickets must be shown for inspection when requested.
3.5. The owner of the ticket is photographed when passing through the turnstile for inspection purposes. Such images are not disclosed to third parties and are deleted after the card expires.
3.6. The relevant conditions of transport are placed on display and all legal provisions must be observed.
3.7. Stoppages and instructions issued by the lift personnel to ensure the safety and order of operations must be obeyed.
3.8. In the event of a breach of these conditions of transport, transportation will be refused occurs if this poses a risk to the safety of the company, other guests, employees, etc.
3.9. Any improper use will result in the immediate confiscation of the ticket and the application of a penalty charge (at least two times the daily ticket rate at the normal tariff). We reserve the right to press criminal charges.
3.10. It is not possible to transfer tickets to other persons, nor to extend or postpone the validity period.
3.11. Lost day tickets, multiple-day tickets and season tickets will be replaced on payment of a processing fee of €15.00 (plus card deposit) if purchase can be proven; the original proof of purchase must be presented for this purpose.
3.12. Any ticket malfunction must be immediately reported to the nearest cash desk. No later complaints about functioning or charging will be considered.
3.13. If tickets and/or season tickets are forgotten and not carried on the holder, an appropriate day ticket for SkiWelt Wilder Kaiser – Brixental must be purchased: the cost is not refundable. Where this is justified (corrections, special transactions, etc.), an adjustment/processing fee of €15.00 will be charged.
3.14. Once used, tickets cannot be exchanged at a later date.

4. Reimbursement

4.1. With the exception of sports accidents (see 4.5 below), no reimbursement nor any extension of the validity of tickets will be possible if external circumstances arise that are outside of the operator’s control and that, despite all efforts, the operator cannot prevent; examples include “force majeure”, bad weather, mudslides, officially ordered stoppages or closures, epidemics, pandemics, unforeseen departures, interruptions to operations, stoppages of (individual or all) lift systems, premature termination of operations, etc., regardless of the duration of such circumstances.
4.2. Special Covid-19 reimbursement rule
The current Covid-19 measures and regulations can always be viewed at www.skiwelt.at/safeonthemountain.
A partial refund of a SkiWelt summer season ticket is only possible if fewer than 90 days of operation were possible in SkiWelt and all lifts have had to be closed. Weather on operating days is not relevant for crediting purposes. In the event of a further premature closure of operations, the sum of € 25.00 per day of use will be deducted from the purchase price of the SkiWelt season ticket until no residual value is left. Season tickets issued by associations are governed by the separately defined regulations of the respective ticket associations.
4.3. The start and end dates announced for each season are not “fixed dates” and will depend on various factors. Even if the season begins late or ends early, therefore, no reimbursement nor any extension of the validity of tickets will be possible.
4.4. No refunds are possible owing to any restriction placed on operations.
4.5. Refunds are only possible following sports accidents (not, however, in the event of illness) for Mountain Experience Cards with a validity of 3 days or more on presentation of a medical certificate issued by a local doctor in one of the SkiWelt locations or the surrounding area, or from a hospital. Such certificate must be presented within 2 days of the injury; no later claims will be considered. Every started day will be charged against the pro-rata ticket price (with the exception of day tickets).
4.6. Only the injured person’s ticket can be reimbursed; no reimbursement can be made for accompanying persons.
4.7. Transport by bus and/or other road transport to or from the lifts or sports facilities is not part of the transport contract and will therefore not be covered by the Mountain Experience Card: such transport will be under the conditions of the respective carrier.
4.8. The separately defined regulations of the respective ticket associations will apply to all cards issued by such associations (e.g. Kitzbühel Alps Summer Card).

5. Accidents

5.1. In the event of sports accidents, an exact accident report must be made to the emergency services (mountain rescue or control centre for Tyrol) by mobile phone, either to the nearest lift facility or to the designated reporting point.
5.2. The phone numbers of the emergency services can be found in the SkiWelt information folders and at www.skiwelt.at/helpline or obtained from the lift staff.
5.3. A charge is payable for the intervention of the emergency services: a charge for rescue services (not included in the ticket price) is also payable to the provider of rescue and transport services following accidents.

6. Data protection

6.1. All data protection information can be found at www.skiwelt.at/data-protection

7. Websites

7.1. A range of information and applications can be viewed and downloaded from our website.
7.2. We may discontinue the operation of our website in whole or in part at any time. We furthermore cannot guarantee the uninterrupted availability of our website.
7.3. Some pages on our website may be password-protected. In the interests of commercial security, access to these pages may in certain cases only be possible if you have previously registered. Registration is not however a legal requirement

8. Third party websites (hyperlinks)

8.1. Our websites may contain hyperlinks to third party websites.
8.2. We accept no liability for the content of such websites as we have not provided such content.

By purchasing a ticket, customers automatically accept all of the above SkiWelt guidelines.
Valid as of 06.2023

1. Preamble

1.1. The following companies: Bergbahn Brixen AG, Bergbahnen Wilder Kaiser GmbH, Astbergbahn KG, Bergbahnen Hohe Salve GmbH & Co KG Hopfgarten – Itter – Kelchsau, Bergbahn Scheffau GmbH & Co KG, Berg- und Skilift Hochsöll GmbH & Co KG and Bergbahnen Westendorf GmbH together form the “SkiWelt Wilder Kaiser – Brixental” in winter and, in summer, jointly present the “Wilder Kaiser – Brixental summer cable cars and lifts” offer. These companies are hereinafter jointly referred to as “SkiWelt”.
1.2. The following sales offers are available:
a) Tickets (ski passes or cable car and lift tickets): these can only be purchased online by entering a specific period that must always be selected in advance by the customer when purchasing online via the SkiWelt ticket shop.
b) Vouchers with no time limit: e.g. vouchers, cable car adventure offers with a defined value. To be purchased via the SkiWelt voucher shop.
c) Vouchers with a time limit: e.g. events with a specific date and time and a limited period of use. To be purchased via the SkiWelt voucher shop.
d) Products: tangible products such as key rings or tube scarves. To be purchased via the SkiWelt voucher shop.

2. Conditions of purchase

2.1. The contract is concluded with SkiWelt Wilder Kaiser – Brixental Marketing GmbH.
2.2. Tickets/vouchers/products may be ordered by persons aged 18 years and over.
2.3. The orders (tickets/vouchers/products) remain the property of SkiWelt until they have been paid for in full and are only valid after the full purchase price has been received. SkiWelt also reserves the right to block the validity of the tickets/vouchers in the context of automated processing.
2.4. All prices for cable cars and lift services, whether tickets or vouchers, include 10% VAT. Vouchers are only activated once they are redeemed, with the corresponding amount is then taxed at 10%. Product prices include 20% sales tax.
2.5. Only individual tariffs are offered in the online shop. Special offers and group rates are not available from the online shop: they are only available in person, with appropriate proof of entitlement, at the ticket offices of the valley stations of the access-level cable cars and lifts. The SkiWelt access cable cars are the Cable Car Brixen Liftweg1 6364 Brixen im Thale, Cable Car Ellmau, Weissachgraben 5 6352 Ellmau, Cable Car Going Marchstrasse 53 6353 Going, Cable Car Hopfgarten Meierhofgasse 29 6361 Hopfgarten, Cable Car Itter Alte Bundesstrasse 1 6355 Itter, Cable Car Scheffau Schwarzach 2, 6355 Scheffau, Cable Car Söll Stampfanger no. 21 6306 Söll, and Cable Car Westendorf Bergliftstrasse 18 6363 Westendorf.
2.6. Purchased or ordered tickets/vouchers are to be used in the form of the services offered by SkiWelt and cannot be redeemed for cash.
2.7. The content and scope of services are delineated by the services listed on the vouchers. Additional and extraordinary services will be listed separately on the voucher insofar as the purchaser is entitled to these.
2.8. Vouchers can only be redeemed at the ticket offices of the valley stations of the access-level cable cars (see point 2.5.).
2.9. The data provided is processed automatically. Purchasers are obliged to submit full and correct data when ordering. Should such data prove incorrect, incomplete or unclear, the purchaser will be liable for all costs, damage and prejudices arising therefrom. We reserve the right to press criminal charges.

3. Validity

3.1. Validity according to type
a) Tickets: tickets are valid for the booked period and must be redeemed during this period. In the case of paid tickets that could not be redeemed at the time of booking, the customer will retain the monetary value. In this case the customer must exchange the unredeemed ticket at one of the specified SkiWelt cable car ticket offices, with any surcharge payable directly to the office. No redemption for cash is possible.

b) Vouchers with no time limit are valid for three years from the date of purchase and must be redeemed during this period. Should seasonal price adjustments occur during this period, the difference is to be paid on the valid package price if the scope of services changes in type and quality. The difference is payable at the access-level cable cars mentioned at point 2.5.

c) Vouchers with a time limit must be redeemed within the specified period. If the voucher cannot be redeemed within the specified period, the value of the voucher will be retained for three years from the date of purchase and can be credited towards other SkiWelt tickets or SkiWelt products at the ticket offices mentioned at point 2.5.

3.2. Unused days will not be reimbursed, replaced or credited once a ticket has first been used, i.e. when the holder first passes through a turnstile with the ticket then activated. In the event of accident, please see the SkiWelt tariff guidelines.

4. Order costs, delivery conditions

4.1. Tickets/vouchers/products may be paid for by direct debit or by credit card (Visa, Mastercard).
4.2. Vouchers can be downloaded and printed out directly after purchase and will also be sent to your mailbox via e-mail (delivery method: “Download and immediate delivery via e-mail”). No order charge is made.
4.3. Tickets can be uploaded directly onto an existing KeyCard (order type: “Top up KeyCard”). No order charge is made. Tickets can be used one hour after ordering.
4.4. Tickets can also be sent by post. Postal delivery times must be taken into account (approx. 3-5 working days in Germany, 8-10 working days abroad).
4.5. No liability is accepted for late postal deliveries.

5. Revocation, returns, repayment, residual value

5.1. Revocation:
a) Tickets: purchased tickets may be revoked without cause within 14 calendar days from the date of conclusion of the contract, provided they have not been used or activated: a declaration of revocation is sufficient. Keep your ticket if for whatever reason you do not wish to use it during the booked period but rather at a later date: our service team at the SkiWelt ticket office of your choice will perform this service for you on the spot.
b) Vouchers with no time limit: vouchers may be revoked without cause within 14 calendar days from the date of conclusion of the contract, provided they have not yet been partially or fully redeemed or cancelled: a declaration of revocation is sufficient.
c) Vouchers with a time limit: vouchers may be revoked without cause within 14 calendar days from the date of conclusion of the contract, provided they have not yet been redeemed or cancelled: a declaration of revocation is sufficient.
d) Products: the withdrawal period is 14 calendar days starting on the day upon which the last goods were received: a declaration of revocation is sufficient.
5.2. Revocation is only possible under the above conditions (point 5.1.) and only at the purchaser’s express request to SkiWelt. A registered letter must be sent to the SkiWelt Marketing Office for this purpose.
5.3. Returns:
a) Tickets: the value of the deposit on the KeyCard is non-refundable, as the card remains in the purchaser’s possession. Existing KeyCards may be used for additional top-ups.
b) Vouchers with no time limit: vouchers are sent via the “Download and immediate delivery via e-mail” method and do not need to be returned.
c) Vouchers with a time limit: vouchers are sent via the “Download and immediate delivery via e-mail” method and do not need to be returned.
d) Products: goods must be returned immediately, and no later than 14 calendar days from the date of submitting the declaration of withdrawal, to SkiWelt Wilder Kaiser – Brixental Marketing GmbH, Dorf 84, 6306 Söll, Austria.
5.4. Refunds:
a) Tickets: the monetary amount of refunds will be credited to the customer account of the ticket shop.
b) Vouchers with no time limit: for all repayments, the same means of payment will be used as that used for the original transaction, unless a different method has been expressly agreed.
c) Vouchers with a time limit: for all repayments, the same means of payment will be used as that used for the original transaction, unless a different method has been expressly agreed.
d) Products: for all repayments, the same means of payment will be used as that used for the original transaction, unless a different method has been expressly agreed. Postage costs for the “Postal delivery” method are non-refundable.
5.5. In the event of a chargeback of the monetary amount to a credit card or bank account, SkiWelt will, without exception, make a proportionate charge of 5% per ticket transaction and product booking for the costs of technical transactions, service fees and processing. This sum will be charged/deducted in the course of the reimbursement.
5.6. If the value redeemed for a voucher is less than the value of the voucher, the remaining value will remain on the voucher.

6. Security guarantee & data protection

6.1. Your security has top priority! Data such as credit card numbers, bank codes, account numbers, or names and addresses are therefore transmitted via a protected SSL line. This prevents any unauthorised persons from reading the data that you enter while these are being sent over the internet. In order to ensure security in the ticket/voucher shop, we use a number of additional security measures that meet the current security standards for cashless payment transactions.
6.2. All data are processed in accordance with the General Data Protection Regulation (GDPR). All information on data protection can be found at www.skiwelt.at/dataprotection.
6.3. All data will be processed by ourselves with the assistance of automated systems. You will only receive advertising information from the shop operator in this regard unless you expressly object to this immediately or at the latest within a period of fourteen days after the shop operator has notified you of this. No personal or person-related data will be disclosed to third parties unless these are required for processing (postal delivery).

The SkiWelt tariff guidelines will also apply: www.skiwelt.at/tariffguidelines
For all information on data protection: www.skiwelt.at/dataprotection

Valid as of September 2022

Information based on GDPR Art.12, 2018 on "Photocompare" & Video Surveillance

Video recording and photography are both covered based on GDPR Art. 12, 2018. Accordingly, recording an image is permissible, inter alia, if the data subject has consented to the image capture or if in individual cases a predominant interest of the processor exists and proportionality is respected. A legitimate interest may be: the protection of persons or property (video surveillance of real estate) or places (video surveillance in the public domain) which is not aimed at the identification of uninvolved persons.

For information purposes for our visitors as well as for promotional purposes for the ski area, photography and filmmaking are carried out at SkiWelt throughout the season.